Returns

Everything here is printed for you after you order it, so there is no shelf to put a returned shirt back on. That shapes what we can and cannot do, and we would rather be straight about it than bury it.Damaged, misprinted or wrongThis one is simple. If the item is damaged, printed badly, or is not what you ordered, we replace it or refund it. Email info@getregened.co within 30 days of delivery with your order number and a photo of the problem. The photo matters because it is what the printer needs to approve the reprint.You will not be asked to pay for the replacement or to ship the faulty item back.Wrong sizeCheck the size guide on the product page before ordering. Because each item is made to order, we cannot take back a shirt that fits differently than you hoped. If you are between sizes and unsure, write to us first and we will help you pick.Wrong addressIf a parcel comes back to the printer because the address was incomplete or wrong, we will contact you and reship it once you confirm the correct one. Reshipping in that case is at your cost, since the first shipment was already paid for and sent.Lost in transitIf tracking stops moving or the parcel never arrives, tell us. We will chase the carrier, and if it is genuinely lost we will send another one. Claims need to reach us within 30 days of the estimated delivery date.CancellingWrite immediately if you need to cancel. If printing has not started we can stop it. Once an item is in production it cannot be pulled back, and at that point the sections above are what apply.RefundsApproved refunds go back to the card you paid with. Your bank decides how quickly it appears, which is usually a few business days and occasionally longer.